Privacy Policy
Effective Date: September 15, 2026
Last Updated: September 15, 2026
Scout Sourcing PH ("Scout," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [scout-philippines.com] (the "Site") or use our Services.
By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
1. Who We Are
Scout Sourcing PH is a business outsourcing company based in the Philippines, providing services including Virtual Assistants, Customer Support, Retail Support, Technical & Product Support, Sales & Marketing Support, Back-Office & Admin Services, and Appointment Setting to clients internationally, including businesses in the United States.
2. Information We Collect
2.1 Information You Provide Directly
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Name, email address, phone number, company name
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Billing and payment information
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Information submitted through contact forms, inquiries, or service applications
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Any information shared during onboarding or service delivery (e.g., business documents, account access details relevant to the Services)
2.2 Information Collected Automatically
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IP address, browser type, device information
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Pages visited, time spent on Site, referring URLs
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Cookies and similar tracking technologies (see our [Cookies Policy] for details)
2.3 Information from Third Parties
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Information from business partners, recruitment platforms, or publicly available sources when relevant to providing our Services
3. How We Use Your Information
We use the information we collect to:
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Provide, operate, and improve our Services
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Respond to inquiries and provide customer support
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Process payments and manage billing
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Communicate updates, marketing materials, or service-related notices (where you have opted in or as permitted by law)
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Analyze Site usage to improve user experience
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Comply with legal obligations and enforce our Terms and Conditions
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Match and assign qualified personnel to Client engagements
4. How We Share Your Information
We do not sell your personal information. We may share information with:
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Service Providers: Third parties that help us operate our business (e.g., payment processors, analytics providers, hosting services), bound by confidentiality obligations.
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Personnel Assigned to Your Account: Staff members providing outsourced services to you as part of your engagement.
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Legal and Compliance Purposes: When required by law, regulation, legal process, or governmental request.
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Business Transfers: In connection with a merger, acquisition, or sale of assets, where permitted by law.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and applicable legal requirements in the Philippines and the United States.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
As a Philippines-based company serving clients internationally, including in the United States, your information may be transferred to, stored, and processed in the Philippines or other countries where we or our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers, consistent with the Philippine Data Privacy Act of 2012.
8. Your Privacy Rights
8.1 Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the right to:
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Be informed of how your data is processed
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Access your personal data
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Correct inaccurate data
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Object to processing
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Request erasure or blocking of data, where applicable
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Data portability
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File a complaint with the National Privacy Commission (NPC)
8.2 Rights for U.S. Residents (e.g., California — CCPA/CPRA)
If you are a resident of California or another U.S. state with applicable privacy laws, you may have the right to:
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Know what personal information is collected, used, or shared
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Request deletion of personal information (subject to certain exceptions)
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Correct inaccurate personal information
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Opt out of the "sale" or "sharing" of personal information for targeted advertising
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Non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information in Section 12 below. We will respond in accordance with applicable law.
9. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience and analyze traffic. For full details, please see our separate [Cookies Policy].
10. Children's Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our Site or Services after changes are posted constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Scout Sourcing PH
📧 scoutsourcingph@scout-philippines.com